Online Programs FAQ

Online Classes

The Second City Training Center offers a variety of online classes, including classes with weekly streaming options, others that are *asynchronous and others that are a hybrid. You can take classes anywhere in the world and only a computer is needed. Check out some of our frequently asked questions about online classes below. 

I signed up for an online class! What next?

Congrats and thanks for joining our community! We will email you the day your class starts with a link to your online class. Drop-in students will receive invites at least 1 hour before classes stream, weekly streaming classes will receive class links at least 8 hours before the class streams and asynchronous courses will receive invite links at the time the class is scheduled to start (please know you don’t have to be online at the time the asynchronous class “begins”, as you can peruse content on your own time with weekly assignment deadlines).  

How are classes structured?

Drop-in Classes: After receiving a streaming meeting link an hour before class, students can join the streaming session up to ten minutes prior to the class start time, which will begin on time and stream for the duration of the course. Students will work with teachers and other students in real-time.

Weekly Streaming Classes: After receiving a streaming meeting link and any additional class resources at least 8 hours prior to the classes’ first streaming session, students can join the streaming session up to ten minutes prior to the class start time, which will begin on time and stream for the duration of the course. Students will work with teachers and other students in real-time.

Asynchronous Classes: After receiving a Canvas LMS invite from ‘Second City Online” at the time the class is set to ‘begin, students can create a Canvas profile and begin reading class content from the Week One modules. Each week, students will receive a teacher lecture on weekly topics complemented with videos, scripts, links to helpful sites and more. Students will be assigned writing exercises and weekly assignments to submit to the teacher and/or discussion boards. Most of our classes ask that students read and comment on fellow students’ work as well, following specific feedback parameters.

What kind of technical requirements are needed for Second City online classes?

Drop-in and Weekly Streaming students will need access to the Zoom application, along with a strong wifi connection and a phone, laptop (suggested), tablet or similar device that allows the camera and microphone to share during the streamed meeting.

Asynchronous students with access to Canvas will potentially also have access to many types of Second City media (script archives, video clips, recorded teacher lectures, etc.)  Students should have computers that allow for the perusal of these types of files.

Here’s a link to our Online Students Streaming Meeting Guide that can answer most tech-related questions and challenges.

If you have a technical question about a specific class that is not answered at the Tech Guide or on your Canvas class info page, email customerservice@secondcity.com.

What if I get behind on assignments?

Don’t freak out! Let your teacher know what’s going on and when you plan on submitting assignments. Your teacher will do their best to work something out with you, if possible. The class does still end on the posted end date and access to the class will be discontinued at that time.

I LOVED the class and want to continue but don’t know what’s best.

Email customerservice@secondcity.com or give us a call. We can discuss your experience and goals and help find the best fit for you.

I have another question.

We’d love to help. Email customerservice@secondcity.com with any additional questions you have.

*More on asynchronous classes:

Students of on-demand classes  do not need to log in at a certain time or day for streaming sessions, as content, exercises and assignments are on-demand. 

On-demand  and weekly streaming  students will be able to create an online student profile via Canvas after being invited to the Canvas LMS course. If you do not receive your email with login information at least an hour before your class starts, please check your spam and promotions folders. Still nothing? Contact the Online Virtual Support Team at customerservice@secondcity.com with any issues.