Accessibility Services

The Second City’s Commitment to Accessibility

Providing Laughter for All 

The Second City strives to provide accessibility accommodations and foster an environment of inclusion for every person who joins us for an experience in a way that respects the dignity and independence of all, including those with disabilities. 


Chicago | Toronto | New York City

Chicago

Second City Chicago offers the following services, which can be requested in advance by contacting the Box Office or our Customer Service Team 7 days a week.

In Person: 230 W. North Ave., 1st Floor Box Office 

By Phone: (312) 337-3992 

By Email: You can also send a request via email to access@secondcity.com 

When requesting access or purchasing tickets to an accessible show, please indicate which service(s) you are in need of for us to best accommodate you. 

We look forward to welcoming you! 

For information on available accessibility accommodations at our other locations, please email access@secondcity.com or contact the theaters directly by phone or in person. 

 

Available in Chicago 

Accessible parking 

Accessible parking is available at 230 W. North Ave. in Piper’s Alley Self Park. (Between North Park Ave. & Wells St.). We do not validate parking.  

Accessible seating 

Second City’s resident theaters (Mainstage and e.t.c.), UP Comedy Club, the de Maat Studio Theater, The Blackout Cabaret, Judy’s Beat Lounge and Donny’s Skybox are equipped with wheelchair accessible and/or companion seats. Floor seats are available without requiring the use of stairs. We are able to accommodate ADA accessible tickets in any of our pricing tiers. Any accessibility needs can be accommodated by writing a note in your order submission. 

Assistive listening devices 

Assistive hearing devices compatible with personal headphones and earbuds (including headsets) are available upon request for Mainstage, e.t.c., and UP Comedy Club. Headphones and neck loops are provided, and T-Coil connections supported.  Inquire or reserve ahead of time via the Box Office. These systems are available free of charge.  Headphones and neck loops are provided, and T-Coil connections supported. 

Elevator 

An elevator is located on the main floor of Piper’s Alley next to the box office. A Second City volunteer can assist anyone requiring assistance by contacting our Box Office at (312) 337-3992. Each of our theaters is accessible by elevator or lift. 

Seat Assistance 

Seat assistance from curb to seat can be arranged in advance of your arrival. 

Service Animals

Support for service animals can be provided with advance notice. Service animals are welcome. 

Mother’s Room

We have a Mother’s Room on site available for any guest who may need it. Please write into access@secondcity.com if you have any questions, or see a Customer Service Representative on site.

Performances 

Audio described performances 

Audio described performances are periodically scheduled in the Mainstage, e.t.c. Theater and UP Comedy Club. We can accommodate Audio described performances with at least three week’s notice. During audio-described performances, a qualified professional will provide a live verbal depiction of the key visual elements in the entire show including scripted and improvised scenes. The Second City will provide the headset and equipment needed for the audio description and will have staff on hand to help guests use this service. For more information on the schedule of these specific showtimes, please email access@secondcity.com. 

Open/Closed captioned performances 

We can accommodate open captioned performances in Mainstage, e.t.c. Theater and UP Comedy Club with at least three week’s notice. During open captioned performances, text is displayed above the stage showing word-for-word what the actors are saying in real time and describes sound effects and music. For more information, please email access@secondcity.com. 

We can accommodate closed captioned performances with at least three weeks advanced notice. We can accommodate closed captioned performances with at least three weeks advanced notice. Please email access@secondcity.com for more information.

Toronto

The Second City Toronto strives to make every single guest’s experience one that meets their needs with dignity, equality, and independence. We are committed to complying with both the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

To contact us about our accessible accommodations, please contact us:

By email: access@secondcity.com

By phone: (416) 343-0011

In person: 1 York Street, Toronto, ON

The Second City Toronto is pleased to offer the following:

Accessible parking

Accessible parking is located at One York Parking Garage.

Accessible seating

Second City’s Mainstage Theatre, Theatre ’73, and the John Candy Box Theatre are both able to accommodate individuals who use wheelchairs and those with limited mobility. Main floor seating is available without requiring the use of stairs.

Stage accessibility

All of our stages are accessible for people with limited mobility. In the event that a guest requires access to the Mainstage, advanced notice of seven days is requested to ensure that our stage lift is available.

Assistive listening devices

Assistive hearing devices can be requested for use during any of our performances. Inquire or reserve ahead of time via the Box Office. This service is free of charge, but a photo ID is required as deposit on the devices.

Elevator

An elevator is located at the entrance to the building at 110 Harbour Street.

Service Animals

We welcome service animals in all areas of our building that are open to the public.

Support persons

Support persons are welcome to accompany guests with disabilities at no additional cost. Please reach out to access@secondcity.com or call our box office at 416-343-0011 so we can be sure to best understand and meet your needs. Second City is proud to participate in the Access 2 Program to remove the barrier of added admission costs for support persons.

New York

The Second City New York strives to make every single guest’s experience one that meets their needs with dignity, equality, and independence. We are committed to complying with The Americans with Disabilities Act (ADA).

To contact us about our accessible accommodations, please contact us:

By email: access@secondcity.com

In person: 64 N 9th Street, Brooklyn, NY, 11249

 

Customer Feedback 

The Second City’s ultimate goal is to meet and surpass customer expectations while serving all guests and students. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way The Second City provides experiences to people with disabilities can be made via email to access@secondcity.com or in person to an Audience Success Manager or Customer Service Representative. 

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