Host – NYC

POSITION TITLE: Host

LOCATION: New York

PAY RATE: $18 / hour

PAY CLASS: Part-Time

REPORTS TO: Director, Food & Beverage 

About the Second City  

Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago, Toronto, and New York, Second City’s Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.

For additional information on The Second City please visit: www.secondcity.com

Position Summary:

Responsible for the initial, warm greeting, ticket processing and seating of guests, maintaining accurate guest seating records and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions:

• Warmly greet and seat guests in the theater to their seats, make them comfortable with small conversation and pleasant persona.
• Assist with messages and ticketing questions.
• Safely and effectively move chairs, tables, highchairs and booster seats.
• Safely and effectively use and operate all necessary tools and equipment.
• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs.
• Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy.
• Assist with clearing, cleaning and resetting tables.
• Understand and respond knowledgeably to questions about the theaters, ticketing and menu offerings.
• Follow all steps of service.
• Demonstrate proficiency in the use and operation of all necessary tools and equipment, including the check in and radio systems.
• Comply with all safety and sanitation guidelines and procedures.
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook.
• Other duties will be assigned as needed

Required Qualifications:

• Available to work a variety of hours, days and shifts, including weekends.
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction.
• Ability to multi-task calmly and effectively in a busy, stressful environment
• Ability to work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the theaters, which may include stairs, uneven or slick surface
• Demonstrated ability to collaborate well with others and be a team player

The Second City is an open, inclusive workplace and welcomes applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity, and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our community.  

All candidates for this role will be asked to authorize a background check and must be 21 and older.  

The Second City follows CDC guidelines and recommendations regarding safety measures to navigate the Covid-19 pandemic.