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The Second City

Privacy Policy

This is the website of The Second City

The Second City (TSC) has created this privacy statement in order to show its commitment to your privacy. The following discloses our information gathering and sharing practices for this web site and its related digital marketing channels ("Web Site"). Please note that if we provide access to other websites via links on this Web Site, those websites may have different privacy policies specific to those websites. We encourage you to read all third-party privacy policies because they will be different from this Web Site, and may pose different privacy and security risks.


1. Personal Information Collection

Via this Web Site or mobile applications, TSC may collect personal information like name, mobile or telephone number, email address, date of birth, Internet Protocol (IP), Media Access Control (MAC), International Mobile Equipment Identity (IMEI) addresses or similar identifiers, and home or business mailing address when you access certain areas of this Web Site that require registration. For the surveys provided as a part of our programs, we may need to collect certain additional non-personally identifiable information, such as preferences and answers to specific survey questions. In some cases, this type of non-personal information may be linked to personally identifiable information and in other cases it may not be linked back to individuals. For example, we may combine non-personal information about you and others who visit this Web Site, in which case, this aggregated information will not contain any information that can be linked directly back to you.

2. How TSC Collects Personal Information

TSC may use any number of tools to collect information about you, your computer access points, and the web browser that you use to connect to this Web Site. For example, cookies are tiny text files that we place on your computer's hard drive when you visit this Web Site. We may use cookies to personalize your interactions with this Web Site. You do not have to accept our cookies, you may set your browser to restrict their use, and you may delete them after we have placed them on your hard drive. If you do not accept or delete our cookies, some areas of this Web Site may take more time to work or may not work properly.

TSC may collect information from your web browser each time you visit this Web Site. We may collect information about the pages that you visit and the time spent on each web page or area of the Web Site, the products and services that you click on, and other steps that you take while using this Web Site. This information may include the type of browser, the time that you opened this Web Site, and the referring web site's address.

Our Internet Service Providers (defined below) may use other standard web-based tools to analyze your use of this Web Site. The tools include web "beacons," "pixel tags," and "clear gifs." These tools help us ascertain information such as the effectiveness of our product and service marketing programs, allow us to tailor the services offered on or through this Web Site, and help promote the best use for the Web Site's content, and product and service offerings. Some of this information, including the IP, MAC, or IMEI addresses may be stored on our Internet Service Provider's servers and logs for extended periods.

3. Our Use and Disclosure of Your Personal Information

At times, TSC may use the services of third-party companies that in some cases may be located outside the United States to provide certain services to you, including, without limitation, website-hosting services, credit card processing, order processing and shipping services, and program participant surveys ("Internet Service Providers"). TSC may share your personal information with the Internet Service Providers as appropriate to conduct TSC business. We do not share personally identifiable information with outside third parties without your consent, except to the extent necessary to complete your request for products and services offered through the Web Site.

TSC may use your personal information to contact you via mail, e-mail, or electronic messaging in order to give you updates about TSC's special events, new products and services, current information regarding our products and services, or other promotions that may be of interest to you. We use return e-mail addresses to answer the e-mail we receive from you. TSC will not share your e-mail address with outside third parties for their direct marketing unless you give us permission to do so, but by registering with this Web Site, you authorize TSC to use your personal information for TSC's and its affiliates' marketing purposes. We may use your IP address to help protect TSC and our Internet Service Providers from fraud.

Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs. The information will help us organize and manage our relationship with you, conduct business, provide program participant support, perform functions that are described to you at the time of collection, and enforce this Web Site's Terms of Use.

We may use non-personal aggregate information to improve this Web Site. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of this Web Site, or that a certain number of program participants completed our registration forms in particular areas of our Web Site. TSC may use such information to analyze the effectiveness of our marketing models.

TSC may disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agencies; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, suppliers, and customers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of our company or any transaction that involves the sale or assignment of some or all of our assets.

4. Your Logon & Password

In order to maintain a secure environment, all program participants may be required to use a login identification and password assigned to them by TSC to access certain areas of the Web Site. The use of this logon identification and password provides program participants access to the information and data within the Web Site to which they, and they alone, have been specifically authorized access.

TSC Web Site participants are also responsible for the control and use of assigned login identifications and passwords assigned to them. They should not be shared with anyone.

5. Data Storage and Security

TSC makes reasonable efforts to ensure that our Internet Service Providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information, and to help protect against unauthorized access and disclosure. Only our authorized personnel and our Internet Service Providers who perform legitimate business functions for TSC are authorized to access your personal information. Notwithstanding our efforts, the Internet has inherent security risks. TSC cannot promise, and you should not expect, that your personal information, personal searches, and other communications would always remain secure. You should take care with regard to how you handle and disclose your personal information or any login or password that you are required to use to access services on this Web Site.

6. Children and Data Collection

TSC's Web Site is a general audience Web Site. TSC does not direct its Web site content toward minors. We do not knowingly collect personal information from children. If TSC or its Internet Service Providers become aware that a child has provided us with personal information without parental consent, TSC will delete that information from our databases. If you have questions about personal information related to a child, please email us at:

7. Your California Privacy Rights

TSC will not share any personal information about you with outside third parties for their direct marketing purposes to the extent prohibited by California law, unless you agree otherwise as authorized by your prior written consent.

California residents have the right to request information from TSC regarding the manner that we may share personal information with affiliated companies and third parties for their direct marketing purposes. To find out what and how we share such information, you may send us an e-mail request at:

  1. The categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year, if any;
  2. The names and addresses of the third parties who received information for their direct marketing purposes; and
  3. Examples of the products and services subject to the third parties' direct marketing programs, if the nature of the third parties' business cannot be determined from their names.

8. How You May Access and Change the Information that TSC Collects

The first time that you register with the Web Site, TSC will subscribe you to the TSC commercial e-mail or digital messaging distribution list and you will receive information about our products and services. Each commercial e-mail that we send to you will offer you the opportunity to opt-out of continuing to receive such messages. We may take up to 10 business days to process your opt-out requests. In some instances, we may have already shared your information with one of our authorized third parties before you changed your information preferences, and you may briefly continue to receive e-mails even after you have opted out. FTC e-mail compliance guidance allows us to send you transactional and relationship e-mails without offering you the opportunity to opt-out of receiving those types of e-mails. For digital message, your carrier's standard rates will apply and you my incur additional charges based on your carrier's data plan.

9. International Users

For those Web site users located outside of the United States, we advise you that your personal information may, at times, be accessible by individuals who are located worldwide including in countries that do not provide the same level of data protection as in your country. By providing us with your personal information, you consent to our use of it in accordance with TSC's privacy policy, including the transfer of your personal information across international boundaries. The United States may not have data privacy laws that afford an equal level of protection for your personal information as those laws legislated at the direction of your country, however, please be assured that TSC will continue to adhere to the principles stated in this privacy policy and in applicable laws in connection with any personal information. TSC will endeavor to preserve the integrity, confidentiality, and security of personal information and afford such personal information an adequate level of protection.

10. General Information and Privacy Support Contact

TSC may update this privacy policy from time to time, and you should take the time to review it each time that you visit this Web Site. TSC is committed to protecting your personal privacy. If you have questions or comments about our efforts to protect your personal privacy, or if you require additional information about TSC's privacy commitment, please contact us at:

CHI 62,403,345v2 6-1-12