The Second City’s Commitment to Accessibility

Providing Laughter for All

The Second City strives to provide accessibility accommodations and foster an environment of inclusion for every person who joins us for an experience in a way that respects the dignity and independence of all, including those with disabilities.

Second City Chicago offers the following services, which can be requested in advance by contacting the Box Office or our Customer Service Team 7 days a week.

In Person: 230 W. North Ave., 1st Floor Box Office

By Phone: (312) 337-3992

By Email: You can also send a request via email to access@secondcity.com

When requesting access or purchasing tickets to an accessible show, please indicate which service(s) you are in need of for us to best accommodate you.

We look forward to welcoming you!

For information on available accessibility accommodations at our other two locations, please email access@secondcity.com or contact the theaters directly by phone or in person.

  • Second City Toronto: 99 Blue Jays Way, Toronto, ON (416) 343-0011
  • Second City Hollywood: 6560 Hollywood Blvd, Hollywood, CA (323) 464-8542 

Available in Chicago

Accessible parking

Accessible parking is available at 230 W. North Ave. in Piper’s Alley Self Park. (Between North Park Ave. & Wells St.)

Accessible seating

Second City’s resident theaters (Mainstage and e.t.c.), UP Comedy Club, the de Maat Studio Theater, The Blackout Cabaret, Judy’s Beat Lounge and Donny’s Skybox are equipped with wheelchair accessible and/or companion seats. Front, side and back row seats are available without requiring the use of stairs.

Assistive listening devices

Assistive hearing devices compatible with personal headphones and earbuds (including headsets) are available upon request. Headphones and neck loops are provided. Inquire or reserve ahead of time via the Box Office. These systems are available free of charge. A photo ID is required as a deposit.

Elevator

An elevator is located on the main floor of Piper’s Alley next to the box office. A Second City volunteer can assist anyone requiring assistance by contacting our Box Office at (312) 337-3992.

Large print materials

Large-print programs and menus are available upon request.

Seat Assistance

Seat assistance from curb to seat can be arranged in advance of your arrival.

Service Animals

Support for service animals can be provided with advance notice.

Performances

Audio described performances

Audio described performances are periodically scheduled in the Mainstage, e.t.c. Theater and UP Comedy Club. During audio described performances, a qualified professional will provide a live verbal depiction of the key visual elements in the entire show including scripted and improvised scenes. The Second City will provide the headset and equipment needed for the audio description and will have staff on hand to help guests use this service. For more information on the schedule of these specific showtimes, please email access@secondcity.com.

Upcoming audio described performances in 2019:

Grinning from Fear to Fear: Thursday, June 6th 2019 @ 8pm (Audio Described) – Tickets on sale soon!

Algorithm Nation or The Static Quo: Thursday, August 8th 2019 @ 8pm (Audio Described) – Tickets on sale soon!

To Be Announced UP Show: Friday October 25th 8pm (Audio Described)

Open captioned performances

Open captioned performances are periodically scheduled in the Mainstage, e.t.c. Theater and UP Comedy Club. During open captioned performances, text is displayed on the side of the stage showing word-for-word what the actors are saying in real time and describes sound effects and music. For more information on the schedule of these specific showtimes, please email access@secondcity.com.

Partial support for open captioning provided by:

 

Upcoming open-captioned performances in 2019:

Grinning from Fear to Fear: Sunday, May 19th  2019 @ 7pm (Open Captioned)

Best of Second City: Saturday, July 6th, 2019 @ 4pm (Open Captioned)

Algorithm Nation or The Static Quo: Friday, July 26th at 8pm (Open Captioned)

To Be Announced UP Show: Friday, September 20th at 8pm (Open Captioned)

Grinning from Fear to Fear: Saturday, November 16th at 8pm (Open Captioned)

Holiday Show: Thursday, December 20th at 8pm (Open Captioned)

 

Customer Feedback

The Second City’s ultimate goal is to meet and surpass customer expectations while serving all guests and students, including those with impairments. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way The Second City provides experiences to people with disabilities can be made via email to access@secondcity.com or in person to a House Manager of Box Office representative.

 

Meet The Second City Chicago Accessibility Advisory Board

These six individuals review, comment and advise The Second City Accessibility Committee on the implementation and enhancement of programs and services for people with disabilities. Agenda items include accessible programming, staff training and additional methods to make The Second City and its shows, classes, and services more accessible.

If you have ideas on topics we should discuss, please email access@secondcity.com with the subject line: Advisory Board Agenda Addition.